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Terms and Conditions
Terms & Conditions – Saurelia India
Effective Date: 22 September 2025
Welcome to Saurelia India. By accessing or using our website, you agree to comply with the following Terms & Conditions.
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1. Use of Website
• You may use this website only for lawful purposes and in accordance with these Terms.
• You must not misuse or attempt to harm the website, its content, or its operation in any way.
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2. Products & Information
• Saurelia India provides information about bakery and ice-cream related ingredients and flavours.
• While we strive to keep our content accurate and updated, minor variations or updates may occur from time to time.
• The information provided on this website is for general guidance and should not be considered as professional advice.
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3. Intellectual Property
• All content on this website, including text, graphics, logos, product names, and designs, belongs to Saurelia India.
• You may not copy, reproduce, or use our content without prior written consent.
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4. No Payments
• Saurelia India does not request or accept any online payments through this website.
• If you ever come across any page asking for payment in the name of Saurelia India, please consider it fraudulent and report it immediately.
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5. No Third-Party Involvement
• Saurelia India does not share, sell, or link your information to any third parties.
• Our services and website are operated solely by us without external partners.
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6. General Disclaimer
• The content on this website is provided for informational purposes only.
• We make every effort to ensure accuracy but do not guarantee completeness at all times.
• Users are encouraged to contact us directly for the most reliable and updated information.
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7. Changes to Terms
• Saurelia India may update these Terms & Conditions from time to time.
• Any changes will be effective once published on this website.
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8. Contact Us
For any queries regarding these Terms & Conditions, contact us at:
Return and Refund Policy
Return & Refund Policy – Saurelia India
Effective Date: 22 September 2025
At Saurelia India, we value the trust of our customers and aim to provide only high-quality bakery and ice-cream related ingredients and flavours. This policy outlines the conditions under which returns or replacements may be requested.
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1. No Online Payments or Orders
• Saurelia India does not accept payments or process direct purchases through this website.
• Therefore, this Return & Refund Policy applies only to transactions made through our authorized sales representatives, distributors, or official offline channels.
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2. Eligibility for Returns or Replacements
• Products are eligible for return or replacement only if:
• They are found to be damaged, defective, or incorrect at the time of delivery.
• The request is made within 7 working days from the date of purchase or delivery.
• Products must be unused, unopened, and in their original packaging to qualify.
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3. Non-Returnable Items
• Items that have been opened, used, or tampered with after delivery are not eligible for return.
• Perishable or short shelf-life products may not be eligible unless they are defective upon arrival.
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4. Process for Returns
• To initiate a return or replacement request, customers must contact us at:
• Please include proof of purchase (invoice/receipt) and clear details of the issue.
• Once verified, our support team will guide you through the return or replacement process.
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5. Refunds
• Since Saurelia India does not accept payments through this website, cash refunds are not processed online.
• In the case of eligible returns, we may offer either:
• A product replacement of equal value, or
• A credit note/adjustment for your next purchase (where applicable).
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6. Changes to Policy
• Saurelia India reserves the right to update or modify this Return & Refund Policy at any time.
• Any changes will be published on this website and will take effect immediately.
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7. Contact Us
For questions or assistance regarding returns and replacements, please contact us at:
Saurelia India
Jain homes Bhamian Khurd Ludhiana
